NOTICE OF POSTING
POSTING DATE: December 1, 2017
CLOSING DATE: December 18, 2017
Cambridge residents are especially encouraged to apply.
||Library Clerk (part-time)/Borrower Services Department|
|Civil Service Position:
||Non Civil Service position
||CPLSA, Local 4928 |
|Hours Per Week:
||15 hours per week - initial schedule is Mondays and Wednesdays, 4:00pm – 9:00pm, Thursdays, 9:00am-2:00pm. Hours are subject to change based on department and Library needs. Candidates are expected to have a flexible approach to schedules.|
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs functions related to circulation such as checkouts, check-ins, inquiries, reserves, renewals, fine assessment and collection, over-dues and patron registration
- Delivers exceptional and engaging customer service to the public
- Assists borrowers in locating books and materials, referring them if necessary to a professional librarian
- Processes deliveries - moving and unloading bins and checking-in items
- Maintains orderliness and neatness; merchandizes and shelves materials and reads shelves as necessary
- Any other duties required by the Manager for the good of the department and the library system
High school diploma or high school equivalency required. A bachelor's degree or coursework beyond high school is desirable. Previous library experience is strongly preferred. ILS experience is also preferred.
KNOWLEDGE, SKILLS & ABILITIES:
- Working knowledge of basic public library concepts and resources
- Strong customer service skills
- Ability and willingness to work with a diverse population
- Ability to handle the unexpected and stay calm and professional under pressure
- Ability and willingness to be a strong team player
- Ability to interact effectively with the library's computers and automated system
- Ability to follow written and oral instructions accurately and thoroughly
- Flexibility to fill in during scheduling emergencies and vacation periods, in addition to working a regular part-time schedule
- Ability to recognize situations that require referral to the professional librarian
- Tact Patience Maturity Empathy
PHYSICAL DEMANDS: Physically able to operate a variety of machinery and equipment including office equipment such as computers, scanners, copiers, facsimile machines, AV equipment, and mobile devices; Ability to sit, stand, and use computer workstation for extended periods of time; Strength to push or pull a loaded book cart which can weigh in excess of 100 pounds on level floor and up ramp, to lift or maneuver onto cart loads of up to 50 pounds, and to carry cartons of books or computers and computer equipment; Must be able to pay close attention to details and concentrate on work; Time management; ability to set priorities in order to meet assignment deadlines; sufficient clarity of speech and hearing or other communication capabilities to communicate effectively; sufficient vision or other powers of observation to read books and patron requests, as well as to see what patrons are doing when they are at some distance from the workstation; sufficient manual dexterity which permits the employee to type and enter data; sufficient personal mobility and physical reflexes which permits the employee to re-shelve library materials and work at public service desks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Works in assigned areas, including office areas, training rooms, various library locations, as necessary. Normal office exposure to noise, stress, and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes in profession.
RATE: $18.82 per hour to $22.42 per hour in five steps
Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest by 8pm on the closing date via email to: firstname.lastname@example.org or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312.
The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.
CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.