Dots banner
Home Departments City Manager City Council Mayor's Office Jobs Publications
 Pay Bills Online Calendar of Events
Printer-friendly version
 Employment Opportunities in Cambridge


POSTING DATE: September 15, 2020
CLOSING DATE: October 6, 2020

Cambridge residents are especially encouraged to apply.

Department: Libraries
Job Title: Licensed Social Worker
Job Code: M337-703
Civil Service Position: Non Civil Service position
Union Affiliation: None
Hours Per Week: 37.5 hours per work week including some evenings and weekends as needed


The Licensed Social Worker will report directly to the Director or designee and will work with other staff of the Cambridge Public Library (CPL) to assist with coordinating support services to at risk, homeless and vulnerable populations and other Library patrons in the areas of mental health, trauma and domestic violence-related resources. A licensed social worker is an integral part of the professional services provided to members of the community by the Library and is involved in the provision of social work services, outreach and training. The licensed social worker will work primarily within the Central Square Branch at 45 Pearl Street but also across all branches in implementing and administering the policies and practices of the City of Cambridge and the library system.

Specific duties include but are not limited to:

  • Perform a full range of assistance to patrons using and interacting with the libraries such as making referrals or coordinating resources for personal care.
  • Based on clinical experience, provide important components of care to the community that may include the following: clinical intake assessment of needs for services, advocacy, consultation, direct social work services, mediation, referrals to resources and collaboration with partners.
  • Provide direct and indirect services to vulnerable populations including homeless adults, elder populations, immigrants, youth and families, and victims in dealing with a variety of issues such as those related to mental health, domestic violence, crime and/or trauma.
  • Conduct assessments to determine and develop needs and resources in both family and community support and assist with case referrals. Assist with case management and periodic reviews and use appropriate software and databases for required reports and statistical analysis.
  • Provide crisis intervention services to individuals or groups as required during a traumatic incident or upon request by Library Administration.
  • Initiate and maintain communication with persons inside and outside of the organization in promoting the care of others, implementing policy and planning.
  • Take the initiative to seek out opportunities to present programs or resources that meet the needs of groups such as at-risk youth, community groups and other partners that work with the Library.
  • Develop and maintain positive, constructive and cooperative working relationships with library colleagues, community resources, city and state departments, and community leaders, including collaborating with other City Departments including the Department of Human Service Programs and Police Department.
  • Provide and facilitate trainings for library staff including on topics such as conflict resolution, de-escalation, homelessness, mental illness, substance abuse, and stress management.
  • Communicate and consult regularly with library staff including after difficult patron incidents occur.
  • Participate in professional conferences, trainings, and meetings to keep up to date with best practices.
  • Convey information and explain actions to patrons with varying expectations, needs, cultures and languages and determine the best means to inform clients concerning what actions are needed or to assess action plans. Collaborate with service providers, teachers, doctors, and representatives for the benefit of patrons. Act as a human services resource and use clinical judgment and knowledge to provide information.
  • Maintain awareness of community resources including treatment and supportive programming resources.
  • Participate in outreach efforts such as the City's Multi-Disciplinary Outreach Team.
  • Provide leadership and coordination to develop mechanisms for staff to access and navigate violence prevention and intervention resources.
  • Collaborate with library staff on projects such as community services guides forsocialservices and special populations
  • Report monthly data and stories about the outcomes ofsocialwork efforts in the library and in its partnerships
  • Promote library services by presenting programs and updates to community groups and libraries and others
  • Manage special projects and other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


A Master's degree in Social Work required. Current and valid licensure in Social Work by the Massachusetts Board of Registration is required. Four years full time experience or equivalent part-time professional experience as a licensed social worker working with high risk populations such as people experiencing homelessness, at risk youth and victims of trauma. Demonstrated ability to work as part of a team as well as being highly self-directed. Excellent communication skills both oral and written and working knowledge of computer software including but not limited to Microsoft Office. Demonstrated ability to interact effectively and sensitively across cultural, racial, age, abilities and other range of backgrounds. Commitment to issues of diversity, equity, and inclusion, cultural competency and antiracism. Knowledge of research in the field of social sciences and best practices offering related services at public libraries. Ability to develop and sustain partnerships with a wide variety of stakeholders. Experience in or familiarity with public policy, public health, the City of Cambridge and community relations is preferred. Excellent negotiation, organizational, planning and leadership skills required. Experience serving diverse populations in an urban environment strongly preferred. Experience developing programs and services in a public library or service delivery organization, including working with community partners such as schools, nonprofits, and other government agencies preferred.

PHYSICAL DEMANDS:  Ability to access input and retrieve information from a computer and to meet and take appointments virtually as well as in-person. Administers work in workstation area, public service areas and in the community with some walking, lifting and stair climbing. Frequent sustained operation of computer equipment is required. Ability to travel throughout the City of Cambridge to all library facilities and meeting sites. Ability to listen, understand, interpret, and respond clearly to patron and staff requests and questions is critical. Regular contact is made with staff members, government officials and the general public.

WORK ENVIRONMENT:  The job occurs primarily in the library buildings, with some activities scheduled outdoors and in the community.


RATE: $82,104 - $92,660 plus excellent benefits


Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest by 5pm on the closing date via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312

The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.


Living Working Visiting