NOTICE OF POSTING
POSTING DATE: June 8, 2021
RESUME AND LETTER OF INTEREST REQUESTED BY: 07/06/21 POSITION WILL REMAIN OPEN UNTIL FILLED
Cambridge residents are especially encouraged to apply.
||Case Manager, Professional Standards Unit|
|Civil Service Position:
||Subject to Civil Service rules and regulations|
|Hours Per Week:
||31 hours per week|
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position will be working in the Professional Standards Unit under the supervision of the Director of the Unit. The purpose of this position is to maintain caseloads for unit supervisors and ensure excellent customer service to members of the public. This will serve to develop a stronger relationship between residents and the department, as well as expedite department procedures as it relates to the complaint process. Specific duties include but are not limited to the following:
- Assist with the intake and assignment of all Professional Standards cases including keeping department personnel and members of the public apprised of the status of the case with ongoing follow up and communication.
- Work with Professional Standards unit supervisors to determine the focus of cases that will be determined based on various factors ranging from cooperation from the victim, information gleaned from alternate sources such as security footage from a nearby business, and other investigative avenues.
- The case manager will provide administrative support and assistance when necessary with cases that have been assigned to investigators.
- Assist in the screening process for identifying concerns or issues from individuals who wish to speak with a member of the Professional Standards Unit before filing a citizen complaint.
- Perform a wide array of administrative tasks including performing Criminal Offender Record information (CORI) for all new personnel in the department.
- Provide assistance during the background investigation processes including administrative support to background investigators and facilitation of the orientation and selection process.
- Responsible for the annual analysis and reporting of police practices including the analysis of biased-based policing, incidents involving the transgender community, use of force incidents, motor vehicle accidents, and motor vehicle pursuits.
- Responsible for administering the quality of service assessments for the department and the quarterly reporting of all performance measures.
- Ensure all department investigations are logged into the electronic file system, IAPRO and appropriate accounting of all documentation is administered throughout the investigation process.
- Proof-reading of all reports generated by the unit.
- Assist with recording priority reports for data collection.
- Assist with processing retired identification cards.
- Perform other administrative duties as assigned by the staff of the Professional Standards unit.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor's degree from an accredited college or university, with major coursework in Criminal Justice, Criminology, Police Administration, or related field or the equivalent combination of education, training, and experience required; Master's preferred. Demonstrated ability to work as part of a team as well as being highly self-directed. Some experience in research and analysis using automated records systems is essential. Excellent communication skills, verbal and written are required. Excellent, negotiation, organizational, planning and management skills required. Because of the sensitive nature of the information handled, a successful background investigation is required. Demonstrated ability to interact effectively and sensitively across cultural, racial, age, and other differences. The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.
Knowledge, Skills and Abilities:
Must have knowledge of or familiarity with the following:
- Procedures necessary in locating and organizing information from varied sources
- Basic police methods and procedures, with an emphasis in community policing
- Modern office practices and procedures
- Working knowledge of Microsoft Office applications (Word, Excel, & Access) is essential
Must be able to accomplish the following:
- Prepare and present complex and detailed reports
- Successfully interact and communicate with police personnel, City employees, and the community
- Establish and maintain cooperative working relationships with those contacted in the course of work
- Exercise independent initiative and judgment
- Work under pressure within time constraints
PHYSICAL DEMANDS: Ability to access input and retrieve information from a computer. Ability to answer phones, maintain multiple files and lift a minimum of 10 pounds.
WORK ENVIRONMENT: Standard office environment. Fluorescent lighting, carpeted floors, and air conditioning. Moderate noise level.
RATE: $23.56 - $28.92 per hour + excellent benefits
Internal applicants, submit job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest via email to: firstname.lastname@example.org or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge, MA 02139. Fax: (617) 349-4312. Resume and letter of interest requested by 07/06/21. Position will remain open until filled.
THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.
CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.