NOTICE OF POSTING
POSTING DATE: December 13, 2021
RESUME AND COVER LETTER REQUESTED BY 01/24/2022 POSITION WILL REMAIN OPEN UNTIL FILLED
Cambridge residents are especially encouraged to apply.
||Traffic, Parking and Transportation Department|
|Civil Service Position:
||Non Civil Service position
|Hours Per Week:
||37.5-hour workweek; 8:30 AM to 8:00 PM Monday; 8:30 AM to 5:00 PM Tuesday-Thursday; 8:30 AM to 12:00 noon Friday (additional information below)|
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the direction of the Director of Traffic, Parking, and Transportation, and working closely with the Senior Management team, the Communications Manager will oversee communications and community outreach department wide. The successful candidate will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills who enjoys public and community interactions and enjoys working in a collaborative environment. In all work, the Communications Manager will seek to engage with the entire Cambridge community, including individuals and groups that have traditionally not participated in City-sponsored activities.
Core responsibilities of this position include the following:
- Direct internal and external communications for TP+T; produce internal department newsletter; create and coordinate content for other City publications, coordinate communication with City's Director of Communication, other City departments, and outside organizations as needed; coordinate media relations and public events; develop press releases, advisories, and talking points for the Director and others; draft and edit correspondence; work in coordination with staff from other City departments to develop and execute coordinated communications; identify opportunities to improve communication strategies and implement guidelines for implementation.
- Manage the Department's website; create and/or oversee updates and redesigns as needed; manage the Department's social media strategy as part of the City's overall social media approach; develop creative materials using digital, web, social and print media; develop branding and style guides and templates to ensure consistency of messaging and graphic presentations.
- Manage and support community outreach and engagement efforts, working in close collaboration with staff from across the department and other City departments; develop templates and guidelines for project- and program-related outreach and engagement; coordinate outreach meetings and events, including scheduling, selecting venues, publicizing, and staffing events; maintain contact lists for communications; coordinate outreach with staff from other City departments as needed; introduce new methods for outreach based on best practices; represent TP+T at public events and/or make presentations to audiences that vary in size and backgrounds (note that technical subject matter expertise will generally be provided by other staff).
- Oversee various channels the public use to contact the department, including Commonwealth Connect, email, web contact forms and future CRM efforts.
- Support communications needs associated with the Department's customer service and operational processes and initiatives, including resident parking permit and street occupancy permit issuance, parking ticket payment, updates to traffic signs and regulations, and communicating new programs to the public. Suggest best practices and process improvements that can help enhance communications with the public, customers, and business partners.
- Assist in development and execution of all aspects of the City's Vision Zero initiative related to communications and outreach; enhance the existing website and Vision Zero portal; represent the program at public outreach events, assist in development and execution of the Vision Zero Outreach and Communication strategy; plan, review and execute initiatives and campaigns that promote Vision Zero.
- Provide staff support and coordination for the internal Vision Zero working group, external Vision Zero Advisory Committee, and additional internal and external committees as needed.
- Assist in legislative affairs activities in relation to the City, state, and federal elected officials, in coordination with the City's Director of Communications, the City Manager's Office, and the City Solicitor's Office; coordinate with local, state, and national advocacy organizations to help further TP+T's and the City's goals. Manage department responses to public records requests.
- Develop metrics and measurements for tracking our communications and outreach efforts and develop ways to highlight and communicate these successes through a variety of channels.
- May provide oversight to interns and/or consultants.
- Perform other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bachelor's degree in Communications, English, or a related field; plus 3 years of experience; or an equivalent combination of education, training and experience may be considered.
- Excellent written and oral communication skills, ability to relate to audiences with multiple dimensions of diversity and work collaboratively with peers.
- Excellent organizational and interpersonal skills, with a keen attention to detail and comfort handling multiple types of tasks and projects.
- Proficiency and comfort with technology.
- The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.
PREFERRED KNOWLEDGE SKILLS AND ABILITIES:
- Demonstrated interest and involvement in transportation or sustainability preferred.
- 5+ years of communications experience, including in transportation related roles.
- Experience working in a public sector environment.
- Knowledge of and experience using HTML and CSS to create online content.
- Knowledge of and experience using the Adobe Creative Cloud and web site content management systems. Design skills a plus.
- Ability to work independently on routine tasks and manage recurring project cycles.
- Familiarity with the Cambridge community preferred.
PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer. Ability to answer phones and maintain multiple files and be able to lift a minimum of 15 pounds. Ability to travel throughout the City of Cambridge to various meetings, sites, etc.
WORK ENVIRONMENT: Standard office environment. Fluorescent lighting, and window unit air conditioning. Moderate noise level.
TOOLS AND EQUIPMENT USED: Networked and stand-alone personal computers; telephones, copiers, scanners, fax machine, paper, and electronic file system.
SUPERVISION RECEIVED: Reports to the Director of Traffic, Parking, and Transportation
HOURS OF WORK: 37.5-hour workweek; 8:30 AM to 8:00 PM Monday; 8:30 AM to 5:00 PM Tuesday-Thursday; 8:30 AM to 12:00PM Friday
Must be available outside of normal business hours for community outreach events and press inquiries, as well as occasionally need to be available 24 hours per day to assist in responding to major incidents and events.
RATE: $76,626-$92,597/year in seven steps, excellent benefits
Internal applicants, submit job bidding form and 2 copies of both your resume and cover letter; external applicants, submit both your resume and cover letter (including social media handles) via email to: email@example.com or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge, MA 02139. Fax: (617) 349-4312. Resume and cover letter requested by 1/24/22. Position will remain open until filled.
THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.
CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.