Department:	Emergency Management Department
Job Title:	Systems Administrator
Job Code:	M320-703
Civil Service Position:	Non Civil Service position
Union Affiliation:	None
Hours Per Week:	37.5 hours per week (occasional evening and weekend work)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Working at the direction of the Public Safety Infrastructure Manager, responsible for conducting activities related to systems management, monitoring/alerting/logging, service management, incident management, outage reporting, configuration management, and change management. The Systems Administrator identifies and plans systems-related implementations, changes, and enhancements in a proactive manner to position Public Safety staff and end-users for success. Responsibilities include but are not limited to understanding and adhering to City and Public Safety Information Technology standards, policies, and procedures, as well as training best practices.  The Systems Administrator researches and analyzes issues, recommends the best course of action on resolving issues, and carries out associated tasks to resolve issues. The incumbent is also responsible for making independent decisions within the context of representative duties and primary job focus and scope. The Systems Administrator uses judgment in identifying issues, analyzing proposed solutions, and developing recommendations which support management decisions, the Public Safety Department missions, and the best interest of end-users.

Responsibilities include, but are not limited to the following:

• Administer all Public Safety operating systems.
• Responsible for upgrades and installing patches on operating system and applications.
• Responsible for backups and everyday maintenance of servers.
• Responsible for troubleshooting and resolving system problems.
• Responsible for packaging for desktop applications.
• Provide support to department technical users.
• Work closely with the Public Safety Infrastructure Manager, Application and Database Manager, Radio & Telecommunications Manager, and Manager of Technical Support.
• Perform related duties and responsibilities, as assigned by their supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

• Three (3) years of experience performing systems administration duties in a mid-size organization.
• Bachelor's degree in information technology, or equivalent combination of education, experience, and training.
• Excellent Communication and Organizational Skills.
• Self-Motivated, ability to work with minimal supervision

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and experience working with various technologies including, but not limited to:
  • Microsoft Server 2008 R2, 2012 R2, 2016, 2019
  • Microsoft Active Directory Domain and Microsoft Group Policy
  • Enterprise Microsoft 365 Exchange & Azure
  • Microsoft Windows 7, 8, 10 and Mobile Operating Systems
  • Extensive knowledge of endpoint security
  • Microsoft SharePoint and M365 Teams
  • Microsoft SCCM Configuration Manager
  • Intel Server setup and support
  • Strong understanding of Server Virtualization (VMware/ESXi/Hyper-V)
  • Enterprise SAN and NAS technologies
  • Enterprise package deployment
  • Enterprise asset management
  • Mobile device management (Android, and iOS as well as VMware Workspace -MDM.)
  • Power shell and basic VB scripting
  • Network management and troubleshooting (Juniper, Palo Alto etc.)
  • Additional network related system support (mobile VPN, Web content filtering etc.)
  • VOIP telephone system support and maintenance (Nortel/Avaya PBX)
  • Physical security access control and IP camera systems and associated hardware and software
• Ability to select and apply industry standard best practices.
• Ability to conceptualize the role of technology across Public Safety and its relationship in the implementation of other programs and initiatives.
• Ability to demonstrate strong business analysis skills.
• Ability to work as part of a diverse and highly technical team and build collaborative relationships within teams.
• Ability to communicate effectively with vendors and staff to facilitate the successful completion of representative duties and other assigned tasks.
• The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PHYSICAL DEMANDS/WORK ENVIRONMENT: Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to off-site meetings. Work is conducted primarily in an office environment with fluorescent lighting, air conditioning, computers, and other standard office equipment, but also involves meetings in other offices or facilities. This position may be eligible for hybrid work under the City's new Telework Policy, depending on operational needs. 

BENEFITS SUMMARY:

• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Sick Incentive Pay Eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2,700/year
• Discounted MBTA monthly pass, Bluebikes membership and EZRide Shuttle pass

APPLICATION PROCEDURE:

Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter to: employment@cambridgema.gov  or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Resume and cover letter requested by 02/28/23.   Position will remain open until filled.

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, SEX, RELIGION, AGE, NATIONAL ORIGIN, DISABILITY OR ANY OTHER PROTECTED CATEGORY. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY. AUXILIARY AIDS AND SERVICES, WRITTEN MATERIALS IN ALTERNATIVE FORMATS, AND REASONABLE MODIFICATIONS IN POLICIES AND PROCEDURES WILL BE PROVIDED TO QUALIFIED INDIVIDUALS WITH DISABILITIES FREE OF CHARGE, UPON REQUEST. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion.